Customer Service Specialist
Core
Interface between customers and business value chain partners to deliver exceptional service, manage order entry/fulfillment, and drive profitability for priority and foundational customers.
Role type
Customer Service Specialist (Order Management)
Builds
Order fulfillment processes and customer solutions
Domain
Chemicals / Materials Science / Supply Chain
Required skills
Order entry and fulfillment management, Product knowledge, Customer relationship management, Market intelligence gathering, Issue resolution, Solution differentiation
Preferred skills
SAP, CRM, MS Office (Excel, Outlook, PowerPoint), Analytical thinking, Independent decision making
Responsibilities
Execute order entry and manage fulfillment for complex priority customers, Maintain knowledge of products and service offerings, Develop customer relationships and gather market intelligence, Coordinate activities and proactively address account issues, Maintain service levels, Differentiate customer requirements from company capabilities to choose cost-effective solutions
