Customer Success Account Manager
Core
Strategic orchestrator for public sector customers to accelerate business value and cloud project outcomes using Microsoft products and services.
Role type
Senior Customer Success Account Manager (Public Sector)
Builds
End-to-end post-sales delivery and support orchestration across the Microsoft and Partner ecosystem
Domain
Public sector (government, healthcare, public safety, defence) + Cloud/IT Service Management
Required skills
Customer relationship management, Customer success strategy, Delivery and program management, Adoption tracking, Retention and churn analysis, Stakeholder alignment
Preferred skills
Public sector industry experience, Microsoft/Azure/365 certification, Prosci certification
Technologies
Microsoft Cloud platforms, Azure, 365
Responsibilities
Support foundational relationships with key customer stakeholders and technical professionals; Align customer objectives with Microsoft portfolio of work; Develop bookable programs of work and Customer Success Plans; Support delivery of program planning and customer-facing program reviews; Track adoption and usage of Microsoft products; Identify retention risks and drive usage improvements.
Seniority
Mid-to-Senior, hands-on IC
