Klantenservice Medewerker
Core
First point of contact for customers via phone, chat, and email, handling inquiries, advice, and problem resolution across multiple brands.
Role type
Customer Service Agent
Builds
Customer support interactions for 123inkt, 123schoon, 123led, 123accu, 123-3D, and Kabelshop
Domain
Retail / E-commerce
Deliverable
client delivery
Required skills
Active listening, problem-solving, communication, flexibility, initiative
Responsibilities
Answer customer questions via phone, chat, and email; Provide advice on products, billing, and delivery; Collaborate with colleagues to resolve complex issues; Ensure positive customer outcomes