Guest Services Executive - Back Office
Core
Manage guest correspondence, profiles, and VIP arrangements to ensure personalized service and operational coordination for the hotel.
Role type
Guest Services Executive (Back Office)
Builds
Personalized guest experiences and operational support for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest correspondence management, Guest profile maintenance, VIP coordination, Inter-departmental communication, Record keeping, Reservation support, Feedback monitoring, Complaint handling, SOP compliance, Hotel operations knowledge
Responsibilities
Manage guest correspondence and inquiries, Prepare and maintain guest profiles, Support VIP arrival coordination, Assist in managing guest requests and follow-ups, Maintain accurate records and reports, Support reservation and pre-arrival arrangements, Monitor guest feedback and online reviews, Handle guest complaints and documentation