Auxiliar IT - Recién egresado
On-site
Core
First point of contact for resolving basic technical incidents within the organization, providing Level 1 support and user assistance.
Role type
Junior IT support technician
Builds
Internal IT support services for organizational users
Domain
IT Support / Helpdesk
Required skills
Windows OS, Office Suite, basic networking, hardware troubleshooting, ticket management
Preferred skills
Basic technical English, problem analysis
Technologies
Windows, Office, basic network tools
Responsibilities
Provide Level 1 technical support (on-site and remote), diagnose basic hardware and peripheral failures, install and configure software, perform preventive and corrective maintenance, assist with basic cabling and connectivity, manage and follow up on support tickets
Seniority
Junior, entry-level