Product Lead - Front Office - (CX, Sales, Service Marketing, Commerce)
Core
Lead a product team to develop best-in-class Process Intelligence solutions for the Front Office domain (Customer Service, Marketing, Sales, Commerce), helping customers accelerate value realization through scalable use cases.
Role type
Senior Product Lead (Front Office Domain)
Builds
Business Apps (purpose-built solutions for specific lines of business) and scalable use cases for the Celonis Process Intelligence Platform
Domain
Enterprise SaaS / Process Mining / Customer Experience (CX)
Deliverable
product features
Required skills
Product strategy and roadmap definition, Stakeholder management, Product development lifecycle management, Go-to-market strategy, Product marketing and positioning, Team leadership, UX definition, Platform feature influence
Preferred skills
Deep understanding of CRM, Sales/Service Automation, Marketing/Commerce Platforms, CX market trends
Technologies
Celonis Process Intelligence Platform, CRM, Sales and Service Automation Software, Marketing and Commerce Platforms, Communication Software Systems, Customer Experience Platforms
Responsibilities
Lead a team of product managers to define strategy and roadmap; Work with customers to understand pain points in Procurement and adjacent areas; Collaborate with platform product managers and engineers to guide feature development; Work with UX team to define user experience; Create alignment across Product, Engineering, Marketing, and Sales.
Seniority
Senior, hands-on IC with team leadership