ServiceNow Business Process Consultant (ID: 4100)
Core
Deliver consulting services to drive end-to-end business process improvements and workflow optimization for customers using the ServiceNow platform.
Role type
Senior ServiceNow Business Process Consultant
Builds
End-to-end business process solutions and optimized workflows on ServiceNow
Domain
IT Service Management / Business Process Consulting
Required skills
ServiceNow platform expertise, business process consulting, workflow design, requirements gathering, user story development, stakeholder management, coaching, AI tool application
Preferred skills
AI concepts understanding, functional leadership experience
Technologies
ServiceNow, AI tools
Responsibilities
Conduct workshops to gather requirements and translate them into functional specifications; Design efficient workflows aligned with business objectives; Develop user stories, acceptance criteria, and testing strategies; Coach and guide Associate Business Process Consultants; Resolve complex issues and escalations; Identify opportunities for automation and continuous improvement.
Seniority
Senior, hands-on IC with mentorship responsibilities