Service Manager – Compute, Storage, Databases & Application Server (MD7)
Core
Functional management of external IT partner for Compute, Storage, Databases, and Application Server services to ensure reliable, cost-effective delivery aligned with business needs.
Role type
Service Manager (IT Infrastructure)
Builds
External IT services for compute, storage, databases, and application servers
Domain
IT Infrastructure / Datacenter Operations
Deliverable
client delivery
Required skills
SLA management, budget control, capacity planning, escalation management, strategic service development, stakeholder management
Preferred skills
technical knowledge in datacenter domain, process improvement
Responsibilities
Manage and coordinate the external IT partner; Monitor and ensure compliance with Service Level Agreements (SLAs); Control and optimize budgets within the assigned scope; Handle escalations related to service incidents and deviations; Conduct capacity and resource planning (compute, storage, databases, application servers); Drive strategic service development (technology roadmaps, process improvements); Act as a key interface between business units, security, procurement, local IT entities, and the external partner