Lead - Site Sales
Core
Lead end-to-end customer relationship management, collections, and service excellence for key customers across the project lifecycle.
Role type
Senior IC lead - site sales and customer relationship management
Builds
Customer engagement programs, retention strategies, and seamless project delivery experiences
Domain
Real Estate / Hospitality / Banking / Infrastructure
Required skills
Customer relationship management, collections management, stakeholder coordination, team leadership, process governance, compliance management, performance analytics, escalation handling, retention strategy, reporting
Preferred skills
MBA/PGDM in Marketing or Operations, experience in Real Estate or Hospitality, experience in Banking or Infrastructure
Technologies
CRM systems, MIS tools, reporting dashboards
Responsibilities
Lead end-to-end customer relationship management from booking through possession and post-possession support, Drive customer satisfaction initiatives and monitor service quality standards, Monitor customer payment schedules and coordinate with Finance for collection follow-ups, Coordinate with Sales, Projects, Finance, Legal, Marketing, and Facilities teams to address customer requirements, Lead, mentor, and develop CRM team members, Review customer satisfaction reports, escalation trackers, and collections dashboards