Retention Specialist (Renewal & Reactivation) - Entry level( 1-3 yrs exp)
Core
Drive membership renewals and reactivate discharged members for a digital metabolic health platform by conducting consultative conversations about health progress and treatment goals.
Role type
Entry-level retention specialist (1-3 years exp)
Builds
Member retention and revenue for Twin Health's Precision Treatment program
Domain
Digital health / Metabolic disease management
Required skills
consultative selling, active listening, objection handling, customer relationship management, data analysis, documentation, cross-functional coordination
Preferred skills
healthcare or health insurance experience, winning back lapsed customers, nutrition or diabetes care knowledge
Technologies
CGMs, smartwatches, meal logs, retention systems
Responsibilities
Manage renewal conversations starting 10 days before invoice date, review member health progress and records, address concerns and offer retention options, contact discharged members to assess return potential, coordinate with coaches and doctors, maintain accurate call and outcome records
Seniority
Entry-level, hands-on IC