Assistant Manager - Agency Management
Core
Manage collections processes for allocated credit card portfolios to achieve targets in resolution, normalization, rollback, and recovery.
Role type
Assistant Manager, Collections & Agency Management
Builds
Collection performance and recovery outcomes for assigned credit card portfolios
Domain
Financial Services / Credit Card Collections
Required skills
Credit card knowledge, Collection process management, Vendor/NFTE management, Incentive plan formulation, Field visit management, Data security compliance, Customer complaint resolution, Due diligence, Process adherence monitoring
Preferred skills
FSI industry experience
Technologies
Collect24 system
Responsibilities
Allocate portfolio to vendors/NFTEs and review performance, Formulate short-term incentive plans for NFTEs, Monitor critical segments and portfolio health indicators, Ensure adherence to settlement waivers and hardship tools, Conduct field visits and document in Collect24, Raise red flags for fraud or portfolio deterioration, Ensure compliance with SVCL guidelines and process hygiene, Ensure 100% data security via secured transfer and purging, Close customer complaints within timeframe, Conduct due diligence for vendor onboarding/offboarding/renewal, Monitor NFTE ACR CAPE
Seniority
Manager, hands-on IC
