Assistance Manager - Customer Ops SEA & Oceania
Core
Manages customer service inquiries, order processing, and returns for analytical solutions and services.
Role type
Customer Operations Manager
Builds
Order fulfillment and customer service workflows for analytical solutions
Domain
Life Sciences / Scientific Instruments
Required skills
Order management, Sales order processing, RMA coordination, Customer complaint resolution, SAP usage, Documentation management, Cross-functional collaboration
Preferred skills
Process improvement, Customer-centric approach
Responsibilities
Respond to customer service inquiries regarding products and services, Research and document recurring technical issues, Escalate unresolved issues to Technical Support, Facilitate and coordinate Returned Material Authorization (RMA), Provide order entry and order management support, Schedule orders and service dates, Create invoices, Manage customer complaints and escalations, Execute Sales Order processing in SAP environment, Create purchase orders for vendors, Drive Sales return and customer return processes, Coordinate and track Sales order fulfillment status
Seniority
Individual Contributor