Senior Customer Custodian - Quality Management Customer
Core
Manage specific customers by resolving quality issues for PS-IN products (Traded + Manufactured in India) and ensuring customer satisfaction.
Role type
Senior Customer Quality Manager
Builds
Customer satisfaction and quality resolution for automotive products
Domain
Automotive manufacturing quality
Deliverable
client delivery
Required skills
root cause analysis, quality systems/methods, PHA/Line walk, supplier collaboration, internal quality audit, inventory liquidation
Preferred skills
IC Engines, Vehicle Fuel Injection System, Exhaust Gas Treatment (EGT), digitalization tools, PowerBI, Advanced Excel
Responsibilities
Conduct system level investigation for finding root causes for quality issues, monitor customer perception and define actions, execute innovation topics through collaboration with external suppliers, ensure readiness with internal quality audit requirements
Seniority
Mid-Senior, hands-on IC