Workplace Experience Manager
Core
Manage day-to-day operations of client offices including soft services, event management, helpdesk, and security functions while leading a team of ambassadors and vendors.
Role type
Senior Facilities Management Lead (Soft Services)
Builds
Operational excellence in office facilities, event execution, and client service delivery
Domain
Commercial Real Estate / Facility Management
Required skills
Team leadership, vendor management, budget management, contract management, health and safety compliance, stakeholder management, operational reporting
Preferred skills
Experience in hospitality management, knowledge of building services, proficiency in Microsoft Office, ability to work in a team-based environment with movement
Technologies
Microsoft Word, Microsoft Excel
Responsibilities
Manage and coach a team of workplace/event ambassadors and soft services professionals; Oversee day-to-day operations of client offices including soft services, event management, helpdesk, and security; Monitor vendor performance and ensure compliance with standards; Manage site budgets and financial operations; Implement and manage safety procedures and emergency response plans; Liaise with clients and government authorities to report on facility management activities.
Seniority
Senior, hands-on IC