Tecnico Informatico Help Desk
Core
IT Help Desk technician providing first-level user support for workplace hardware and software issues, with basic network and system assistance.
Role type
Help Desk Technician
Builds
Resolves IT incidents and maintains user workstations
Domain
IT Support / Workplace Technology
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, Windows OS support, Network basics (TCP/IP, LAN, Wi-Fi), Ticketing system management, Escalation procedures
Preferred skills
English language proficiency
Technologies
Windows, TCP/IP, LAN, Wi-Fi
Responsibilities
Manage and resolve user assistance requests, Install and configure workstations and peripherals, Diagnose and troubleshoot first-level IT issues, Verify resolution with users, Update tickets in the company system
Seniority
Junior to Mid-level, hands-on IC