Manager, Customer Success Acceleration, gTech Ads, GCS
Core
Lead and coach digital media specialist teams to drive marketing objectives, achieve account-level excellence, and enhance ROI for e-commerce and multi-channel strategies.
Role type
Senior Manager, Customer Success Acceleration
Builds
Holistic e-commerce and multi-channel strategies and narratives
Domain
Digital advertising and media
Deliverable
product features
Required skills
Leading and mentoring teams, building executive stakeholder relationships, aligning sales priorities, driving AI adoption, cross-functional collaboration, marketing measurement and attribution, understanding media industry issues
Preferred skills
Applying AI for automation, collaborating across organizational boundaries, working with offline media and brand lift, creative and performance-minded thinking
Technologies
Google advertising products
Responsibilities
Partner with executive stakeholders to build and drive a holistic e-commerce and multi-channel strategy and narrative ensuring organizational success. Partner actively with sales leadership to align priorities, address customer needs, and achieve quarterly goals and growth objectives across multiple segments using gTech's Customer Success Acceleration (CSA) service strategy. Lead and coach digital media specialist teams to drive marketing objectives, achieve account-level excellence, and enhance ROI. Provide continuous team mentorship, conduct meaningful career evaluations, facilitate professional development plans, and foster a collaborative team first internal culture. Drive proactive AI adoption and cross-functional collaboration across sales, product, and program management to execute Google's Ads go-to-market strategy while taking bold, calculated risks.
Seniority
Manager, hands-on leadership