Training and Development HR Executive
Core
Facilitate workshops, provide in-store coaching, and manage administrative reporting for frontline staff and corporate executives across 19 retail stores.
Role type
Training and Development HR Executive
Builds
Service Excellence workshops, onboarding journeys, compliance training sessions, and employee engagement programs.
Domain
Retail / Airport operations
Deliverable
product features
Required skills
Workshop facilitation, in-store coaching, compliance training management, data reporting, process improvement, financial administration, stakeholder partnership
Preferred skills
Travel retail experience, SkillsFuture Singapore (SSG) grant application knowledge, employee engagement program management
Technologies
Microsoft Excel, One Changi Learning portal, QSM registration systems
Responsibilities
Coordinate onboarding for retail and corporate staff; deliver Service Excellence workshops; manage specialized learning portals and compliance training; conduct in-store coaching visits; refine L&D SOPs; prepare HR reports; execute employee engagement activities.
Seniority
Mid-level, hands-on IC