Assistant Manager, One Stop
Core
Lead a team managing international student pass administration and drive service transformation initiatives to enhance the student journey.
Role type
Senior IC operations manager (student services)
Builds
Student pass administration workflows and digital transformation solutions
Domain
Higher education / Student immigration services
Required skills
Team leadership, process improvement, stakeholder management, policy interpretation, data analysis, project coordination
Preferred skills
Digitalization, automation, system implementation
Technologies
Microsoft Office (Excel, PowerPoint, Word)
Responsibilities
Oversee team for student pass administration (enrolment, renewals, LTVP), drive process automation and digital transformation, coach and develop team members, collaborate with internal and external stakeholders, analyze operational data for decision making
Seniority
Senior, hands-on IC