Complaint Handling Specialist
Core
Support and coordination in managing complaints and post-market surveillance operations for medical technology products.
Role type
Specialist in post-market surveillance complaint handling
Builds
Efficient post-market surveillance operations and regulatory compliance
Domain
Medical technology / Regulatory compliance
Required skills
Post-Market Surveillance, Quality Management Systems, Data Analysis, Regulatory Requirements, Technical Documentation, CAPA, Continuous Improvement, Complaint Management, Recordkeeping, Vigilance Reporting
Preferred skills
Business Acumen
Responsibilities
Facilitate communication and coordinate complaint management processes; Analyze processes and document findings for continuous improvement; Identify escalation points and participate in team meetings; Log complaints and compile data for analysis; Follow up with customers to confirm resolution; Collaborate cross-functionally on product feedback and safety evaluations.
Seniority
Specialist, individual contributor