Processor
Core
Reviewing and processing debt management offers, validating account details, and generating settlement letters for cardholders.
Role type
Senior IC debt settlement processor
Builds
Settlement letters and account status updates for debt management companies
Domain
Financial services / Debt recovery
Required skills
Debt management offer evaluation, DMC batch file retrieval, account detail validation, installment schedule verification, settlement processing, system documentation, exception identification, Microsoft 365 proficiency
Preferred skills
Knowledge of banking products and procedures, customer service experience, project management, complex problem resolution
Technologies
CMe, CACS, Microsoft Office
Responsibilities
Retrieve and analyze DMC batch files, validate account details and installment schedules, confirm payment plan expiration dates, generate and distribute settlement letters, update account status codes, identify accounts requiring additional review, coordinate with Recovery Designees, answer customer inquiries regarding debt arrangements.
Seniority
Mid-level, independent execution