TL Seller Support
Core
Lead a Seller Support team to ensure quick resolution for sellers and meet team goals.
Role type
Team Lead, Seller Support
Builds
Seller support operations and team performance
Domain
Customer Support / Sales Operations
Deliverable
dashboards & analysis
Required skills
Team leadership, Effective communication, Project coordination, Coaching, Conflict resolution, Metrics reporting
Responsibilities
Create an inspiring team environment, Set clear team goals, Delegate tasks and set deadlines, Oversee day-to-day operations, Monitor team performance and report on metrics, Discover training needs and provide coaching, Listen to team member feedback and resolve issues, Recognize high performance, Coordinate internally for quick seller resolution, Suggest and organize team-building activities