CDD - Gestionnaire Contentieux Phoning F/H
Core
Managing delinquent rent accounts through outbound calling to negotiate payment plans and recover unpaid rents.
Role type
Senior IC debt recovery specialist (phone)
Builds
Payment regularizations and reduced advances on unpaid rent guarantees
Domain
Residential real estate / Debt recovery
Deliverable
client delivery
Required skills
Outbound calling, debt negotiation, payment plan structuring, follow-up management, email communication, reporting
Preferred skills
Experience in rent collection, knowledge of judicial procedures, familiarity with internal property management software
Technologies
Apple suite, Office, Millenium
Responsibilities
Conduct outbound calls to tenants with unpaid rent, follow up on GLI advances and overdue accounts, negotiate friendly payment agreements, pursue partial payments to initiate regularization, contact unreachable tenants, send email reminders for judicial cases, monitor payment agreements, update recovery actions and generate activity reports