Attaché de Direction – Incident Management & Pilotage de la Performance F/H
Core
Strategic Incident Manager and Performance Pilot supporting the executive team to ensure service resilience, process quality, and decision implementation for the CNAM health insurance organization.
Role type
Senior executive assistant / Incident Manager / Performance Pilot
Builds
Incident response workflows, performance dashboards, and strategic decision execution plans
Domain
Health Insurance / Public Administration / Operational Excellence
Deliverable
dashboards & analysis
Required skills
Incident management, process architecture, stakeholder management, data reporting, strategic planning, project coordination
Preferred skills
National reference framework knowledge, national working group participation, executive support
Technologies
Excel, Power BI
Responsibilities
Supervise incident resolution and coordinate communication, lead post-incident reviews (RETEX) to drive improvements, pilot cross-functional task forces for crisis resolution, update processes to ensure quality compliance, produce performance reports for decision-making, prepare and chair executive board reviews, represent the CTI in national instances, track executive board decisions from meeting to action.