Customer Service Medewerker
Core
Coordinating inbound and outbound processes, handling customer inquiries and incidents, and monitoring logistics quality.
Role type
Customer Service Coordinator (Logistics)
Builds
Logistics operations including goods receipt, outbound, production, and inventory counts
Domain
Logistics and Supply Chain
Required skills
Customer service, logistics process knowledge, administrative systems, planning and organization, communication, proactive improvement mindset
Preferred skills
Experience in customer service and logistics, knowledge of administrative systems
Technologies
Administrative systems
Responsibilities
Coordinate inbound and outbound processes, act as a point of contact for customers and suppliers, handle customer inquiries and complaints, investigate and resolve logistics deviations, monitor quality reports and initiate improvements, initiate and guide logistics processes, maintain agreements and service levels, create and manage reports and operational overviews, identify improvement and innovation opportunities
Seniority
Mid-level, hands-on IC