OPERATORE TELEFONICO CUSTOMER CARE SETTORE TELCO
Core
Managing payment collection reminders and verifying reasons for non-payment for active telecom customers.
Role type
Customer Care Operator (Dunning)
Builds
Payment collection workflows for telecom service providers
Domain
Telecom / Credit Management
Deliverable
client delivery
Required skills
Communication, organization, problem solving, system data entry
Preferred skills
Teamwork, goal orientation, flexibility
Responsibilities
Contacting active customers for overdue invoice reminders, verifying reasons for non-payment, collaborating with other departments to prevent service suspension, monitoring assigned cases and updating system information