Sales and Projects Team Lead
Core
Lead a sales team to convert enquiries into bookings while managing commercial projects and acting as the primary Zendesk administrator for the group.
Role type
Senior Sales and Projects Team Lead (Hybrid Zendesk Admin)
Builds
Sales conversions, commercial projects (Revenue, Contact Centre, Trade, Fleet Scheduling), and Zendesk platform capabilities
Domain
Travel / Customer Support / Sales Operations
Required skills
Zendesk administration, project coordination, sales operations, stakeholder management, commercial judgement
Preferred skills
Relevant qualification
Technologies
Zendesk, Optimate
Responsibilities
Administer Zendesk workflows, macros, triggers, and integrations; lead commercial projects across revenue and fleet scheduling; coach sales team to hit conversion goals; grow corporate and group business; bridge technical and commercial teams
Seniority
Mid-Senior, hands-on IC