Customer Service Team Leader
Core
Leads a team of customer service order management and business quality professionals, managing day-to-day operations, talent selection, performance, and interfacing with the business on order fulfillment.
Role type
Senior Customer Service Team Leader (Order Management)
Builds
Customer service operations and order fulfillment processes
Domain
Supply chain / Customer Service
Required skills
People leadership, business and financial acumen, continuous improvement methodologies, data analysis, process knowledge, influence management, stakeholder collaboration
Preferred skills
Master's degree, Supply chain experience, team building, coaching, mentoring, storytelling
Technologies
None stated
Responsibilities
Provide direct leadership to order management team, coach on Customer Service operations, manage employee performance and escalations, ensure work process execution, collaborate on business strategy, make hiring decisions
Seniority
Senior, hands-on IC