Assistant Manager - Communication Training
Core
Design and deliver instructor-led communication training programs for frontline staff, focusing on verbal/non-verbal skills, voice modulation, and behavioral competencies.
Role type
Senior Instructional Designer and Training Facilitator
Builds
End-to-end communication training programs, video-based learning modules, and digital learning content
Domain
Corporate Training & Development (Aviation/Airlines)
Required skills
Instructor-led training (ILT) facilitation, curriculum design, content development, video-based learning module creation, stakeholder management, LMS administration, behavioral training expertise
Preferred skills
Certifications in Communication Skills, Learning & Development, or Training Facilitation, experience in accent neutralization and voice modulation
Technologies
LMS platforms, MS Office, video production tools
Responsibilities
Conduct engaging instructor-led training sessions in English and Hindi, design and develop training programs and materials, create video-based learning modules, conduct communication-round interviews, monitor training effectiveness, and maintain training records
Seniority
Senior, hands-on IC