[쿠팡로지스틱스서비스] 로켓설치 A/S 운영 담당자 (Rocket A/S Operation)
Core
Manage and operate third-party partners providing installation services for large appliances and furniture, ensuring service quality and efficiency across the national network.
Role type
Operations Manager for Third-Party Installation Service Partners
Builds
Rocket Installation service (delivery + assembly/installation of large appliances, furniture, exercise equipment)
Domain
Logistics / Consumer Electronics / Home Goods
Deliverable
client delivery
Required skills
A/S operations strategy, SOP development, network management, KPI management (throughput, CSAT, repair time), process improvement, organizational management
Preferred skills
A/S industry experience, Consumer Electronics/Retail business experience
Responsibilities
Develop and implement A/S operation strategies, establish and execute standard operating procedures (SOPs), manage national A/S center network and performance metrics, improve A/S quality and customer satisfaction
Seniority
Mid-Senior, hands-on IC
