AVP, Group Payment Operations: Payment Service Delivery
Core
Lead the transformation of Group Payment Operations into a client-centric, service-driven organization, embedding a 'client first' mindset and building a regional service model.
Role type
Senior leadership, service transformation and operations
Builds
Regional service model for Group Payment Operations
Domain
Banking / Payments
Required skills
Service transformation leadership, change management, stakeholder management, operational efficiency, risk mitigation, service standardization, data analytics, team coaching
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead service transformation and change management, align service delivery with business objectives, drive continuous improvement and standardization, build regional service model, monitor service performance metrics, act as primary liaison for stakeholders, communicate with senior leadership, inspire and develop high-performing team
Seniority
Senior, hands-on IC