Teamleider Contactcenter
Core
Leading a commercial contact center team of 15-25 employees, focusing on coaching, performance management, and process improvement.
Role type
Team Leader, Commercial Contact Center
Builds
Commercial contact center operations and team performance
Domain
Customer Service / Contact Center
Required skills
Team coaching and motivation, KPI and performance monitoring, Absence management, Process improvement, Stakeholder reporting, New hire onboarding
Preferred skills
Hbo work and thinking level, Microsoft Office proficiency, Self-motivated and practical approach
Technologies
Microsoft Office
Responsibilities
Coach, guide, and motivate team members to improve performance; Monitor objectives, KPIs, quality, and productivity; Conduct progress, evaluation, and absence interviews; Analyze results and improve work processes; Support onboarding of new colleagues; Report progress and align with management in Belgium
Seniority
Mid-level, hands-on IC