Travel Consultant
Core
CX Agent managing customer queries and providing support for travel bookings, reservations, cancellations, and related services.
Role type
Customer Experience (CX) Agent
Builds
Customer support interactions for travel services
Domain
Travel & Tourism / Travel Services
Deliverable
client delivery
Required skills
GDS platforms (Amadeus, Galileo), CRS, travel reservation systems, B2B client management, travel technology
Preferred skills
IATA certification, airline ticketing and fare rules, visa requirements, multi-modal travel booking procedures
Technologies
Amadeus, Galileo, CRS, GDS, e-travel platforms
Responsibilities
Handle inbound/outbound calls for travel queries, respond to customer emails, resolve booking and cancellation issues, troubleshoot reservation systems, maintain client relationships, escalate complex issues, support team operations and reporting
Seniority
Mid-level, 2+ years experience