Help Desk Junior
Core
Junior Application Operation Specialist providing technical support, device management, and IT asset maintenance for clients.
Role type
Junior IT support specialist
Builds
IT support services for client sites
Domain
IT Operations / Help Desk
Required skills
Windows 10/11 administration, Android device management, Active Directory, Azure AD, Microsoft Intune, Microsoft 365 (Outlook), BMC Remedy, IT asset management, antivirus management, basic cybersecurity monitoring
Preferred skills
null
Technologies
Windows 10/11, Android, Microsoft 365, Active Directory, Azure AD, Microsoft Intune, BMC Remedy, Kaspersky
Responsibilities
Provide technical support for hardware and software issues, Install and configure Windows 10/11 OS and applications, Install and configure Android smartphones, Manage users and profiles via Active Directory/Azure AD/Intune, Handle support tickets via BMC Remedy, Monitor and respond to basic security incidents
Seniority
Junior, hands-on IC