Head of Service (w/m/d)
Core
Leading and scaling a technical service team of seven, ensuring stable operations, process optimization, and cross-functional collaboration with Operations, Sales, and Engineering.
Role type
Senior Service Operations Manager / Team Lead
Builds
Scalable, efficient, and KPI-driven service operations for a technical organization
Domain
Energy technology / Industrial engineering
Required skills
Team leadership, process management, KPI-based service management, cross-functional collaboration, strategic planning, technical background
Preferred skills
Experience in scaling organizations, entrepreneurial mindset, structured decision-making
Technologies
KPI tools, process management frameworks
Responsibilities
Lead and develop a service team of seven, ensure sustainable resource planning, optimize service processes and standards, manage KPIs for service steering, collaborate with Operations, Sales, and Engineering on service offerings
Seniority
Senior, hands-on IC with team leadership