Assistant Customer Care Manager, APAC
Core
Lead the APAC Customer Care team to ensure customer satisfaction, manage and resolve issues, and improve overall customer experience for Wabtec Inspection Technologies' industrial inspection equipment.
Role type
Senior Customer Care Manager (APAC)
Builds
Customer service operations and retention for industrial inspection equipment
Domain
Industrial equipment / Aerospace / Power generation / Petrochemical
Deliverable
dashboards & analysis
Required skills
Team leadership across regions, Operations management, SAP SD, International trade & customs documentation, Order fulfilment & processing, KPI definition, Cross-functional collaboration
Preferred skills
Supply chain background, Analytical mindset, Multi-cultural adaptability
Responsibilities
Define team setup, roles, and operational routines; Prioritize tasks and allocate resources; Manage stakeholder relations; Drive continuous improvement initiatives; Conduct performance reviews; Coordinate training programs
Seniority
Senior, hands-on IC