Backoffice Medewerker
Core
Administrative support for a network of technicians, ensuring service quality by validating work orders, photos, and appointments.
Role type
Backoffice Operations Specialist
Builds
Operational support for a field service network
Domain
Home services / Technical installation
Deliverable
dashboards & analysis
Required skills
Data validation, Process improvement, Complaint resolution, Order management, Trend analysis, Cross-functional collaboration
Preferred skills
Customer service experience, Stress resistance, Proactive problem solving
Responsibilities
Validate work orders and photos submitted by technicians; Resolve complaints from the technician network; Optimize service processes based on trend analysis; Coordinate with Front Office for information flow; Manage administrative scheduling and confirmations.
