Agent - Distribution Services
Core
Support supervisors to drive product/service growth within a district and manage assigned customer accounts to achieve 100% satisfaction.
Role type
Distribution Services Agent
Builds
Customer service activities and operations for assigned accounts
Domain
Logistics and Distribution
Required skills
Order processing, documentation, shipping coordination, report management, invoicing/billing, filing, inventory maintenance, KPI data collection, procedures manual maintenance, paperwork documentation
Preferred skills
Warehousing and logistics operation knowledge, ERP system familiarity (Oracle/SAP)
Responsibilities
Perform daily customer service activities including order processing, documentation, shipping coordination, report management, invoicing/billing, and filing; Handle customer feedback, requests, and complaints; Ensure accuracy and proper maintenance of inventory in systems; Collect and compile data for key performance indicators; Maintain current and accurate procedures manuals; Maintain proper documentation of paperwork associated with orders and accounts
Seniority
Entry-level to Mid-level