Technical Process & Documentation Specialist (m/w/d)
Core
Create, maintain, and update operational and technical documentation, formalize procedures, and organize knowledge repositories to support a payments technology team.
Role type
Technical Process & Documentation Specialist
Builds
Operational and technical documentation, work instructions, user guides, and process diagrams
Domain
Payments technology / IT Operations
Required skills
Documentation management, process mapping, knowledge structuring, Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint), Salesforce (asset), analytical thinking
Preferred skills
IT operations background, German language proficiency
Technologies
Microsoft 365, SharePoint, Teams, Salesforce
Responsibilities
Create, maintain, and update team operational and technical documentation; Formalize procedures, work instructions, and user guides; Document existing processes and identify improvement opportunities; Organize and maintain documentation repositories; Collaborate with subject-matter experts to capture and structure knowledge; Produce process diagrams, quick reference guides, and training materials
Seniority
Mid-level, hands-on specialist