Product Operations Specialist
Core
Own a suite of Plaid products end-to-end as a trusted technical partner, translating leadership priorities into tools, training, and processes for Customer Engineering and Support teams.
Role type
Product Operations Specialist (Technical Partner)
Builds
Documentation, training materials, troubleshooting workflows, and operational processes for customer-facing teams.
Domain
Fintech / Financial Data Infrastructure
Deliverable
product features
Required skills
SQL, technical documentation, cross-functional collaboration, data analysis, process optimization, product launch readiness
Preferred skills
Fintech domain expertise (credit, payments, fraud), internal tool development, Voice-of-Customer program design
Technologies
SQL
Responsibilities
Drive product launch readiness by identifying documentation and process gaps; Build step-by-step guides and training materials for internal teams; Analyze frontline feedback using data to shape product roadmap; Optimize cross-functional workflows to remove bottlenecks; Lead technical strategy for assigned products from testing to general availability.