Senior IT Support Engineer - E2E Support – Logistics
Core
Senior IT Support Engineer ensuring stability, availability, and performance of critical logistics applications for Michelin's global operations.
Role type
Senior IT Support Engineer (E2E Support)
Builds
Critical logistics applications and services supporting global business operations
Domain
Logistics / Transportation / Supply Chain
Required skills
Incident/Problem/Change/Request Management, Site Reliability Engineering (SRE), ITIL/Lean/Agile frameworks, Monitoring & Automation, Data-driven Operations, Root Cause Analysis, Complex Problem Solving, Multicultural Collaboration, Critical Support Flexibility
Preferred skills
Logistics/Transportation/Warehouse domain experience, AI/Chatbot implementation, Application Modernization
Technologies
Monitoring tools, Automation tools, AI/ML platforms, Chatbots, Data Analytics platforms
Responsibilities
Lead and coordinate management of critical business-impacting incidents, Monitor application health and performance, Manage Incident/Problem/Change/Request activities, Drive automation initiatives to optimize support processes, Collaborate with international teams across US, Europe, India, and Brazil
Seniority
Senior, hands-on IC
