Group Product Management Manager, Agent Enablement
Core
Lead the Agent Experience pod to design and build internal tools, workflows, and AI-powered capabilities that enable customer service agents to support millions of consumers efficiently.
Role type
Senior Group Product Manager (Player-Coach)
Builds
Internal agent tooling, service workflows, and AI-driven automation systems
Domain
Fintech / Consumer Credit / Customer Servicing
Deliverable
product features
Required skills
Product strategy, team leadership and coaching, AI/automation product design, operational complexity management, stakeholder influence, data-driven decision making
Preferred skills
Experience with customer support platforms, internal tools, workflow systems, or AI/automation products
Technologies
AI, automation, internal systems
Responsibilities
Define vision and roadmap for Agent Experience; lead and develop a team of 2-3 PMs; personally lead high-impact ambiguous initiatives; drive AI-first transformation in servicing; partner with Operations to solve frontline pain points; build scalable product systems; define and manage business impact metrics
Seniority
Senior, hands-on IC with team leadership
