Tele Collection Agent -Reliever (Douala, Cameroon)
Based in Cameroon
Core
Tele-Collections Agent Reliever working in Corporate Risk to recover payments for Pay-As-You-Go products via phone negotiations.
Role type
Tele-Collections Agent (Reliever)
Builds
Repayment and collections rates for Pay-As-You-Go products
Domain
Fintech / Consumer Lending
Deliverable
client delivery
Required skills
Skip tracing, payment negotiation, objection handling, fraud case escalation, data protection compliance, local dialect fluency
Preferred skills
Call center experience, Microsoft Excel
Responsibilities
Locate parties to negotiate payment arrangements, negotiate payment terms and methods, overcome stalls and suggest money sources, secure payment information, update account details, resolve pending customer issues, escalate fraud cases, capture customer complaints
Seniority
Junior to Mid-level (Max 2 years experience)