Customer Service Representative
Core
Support users of an automotive diagnostic device connected to a mobile app by handling calls, emails, and chats to resolve vehicle or device issues.
Role type
Customer Service Representative (Support)
Builds
Real-time vehicle information access and issue reporting via mobile app
Domain
Automotive technology / SaaS
Deliverable
client delivery
Required skills
Customer support, CRM/ticketing systems, technical explanation, problem-solving, documentation, multitasking
Preferred skills
Experience supporting U.S.-based customers, onboarding support
Responsibilities
Serve as first point of contact via phone, email, and chat; Assist customers with vehicle or diagnostic device issues; Resolve issues or create/manage tickets; Document interactions in CRM; Collaborate with technical teams; Share customer insights
Seniority
Mid-level (3+ years experience)