Service Adviseur
Core
Acting as the primary liaison between customers and the workshop to ensure smooth maintenance and repair operations for vehicles.
Role type
Service Advisor (Automotive)
Builds
Customer service experience and workshop workflow coordination
Domain
Automotive retail and service
Deliverable
product features
Required skills
Customer communication, appointment scheduling, work order management, workshop coordination, invoicing, complaint handling, vehicle knowledge
Preferred skills
Automotive affinity, technical interest, commercial mindset, administrative experience
Responsibilities
Receiving and advising customers, planning maintenance and repair work, creating and managing work orders, coordinating with workshop and warehouse, informing customers on progress, handling quotes and invoicing, managing complaints, maintaining customer relationships, organizing replacement transport