Relation Manager
Core
Lead front-of-house and guest services operations, serving as the primary brand ambassador to ensure exceptional, personalized service and seamless guest experiences from arrival to departure.
Role type
Senior Guest Relations Manager
Builds
High-standard hospitality experiences for guests, including VIPs and loyalty program members
Domain
Luxury hospitality / Hotel management
Required skills
Guest experience leadership, complex issue resolution, team management and training, cross-departmental collaboration, feedback analysis, VIP and special event coordination
Preferred skills
Emotional intelligence, problem-solving under pressure, flexibility for rotating shifts
Responsibilities
Oversee daily guest relations operations, resolve complex guest complaints and escalations, lead and train the front-of-house team, collaborate with other departments to align operations, analyze guest reviews and satisfaction metrics, coordinate VIP arrivals and special events