Front Desk Agent – 5 stelle Luxury Hotel
Core
Front Desk Agent responsible for guest reception, check-in/out, cash operations, and concierge services at a 5-star luxury boutique hotel.
Role type
Front Desk Agent
Builds
Guest experiences and operational efficiency
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Guest relations, cash operations, concierge services, reservation management, complaint handling, sales promotion, team collaboration, PMS usage
Preferred skills
Problem solving, priority management, negotiation skills
Technologies
PMS (Property Management System)
Responsibilities
Welcome guests and accompany them throughout their stay, manage check-in and check-out, provide personalized information on the hotel and territory, handle special requests and complaints, promote hotel services and experiences, collaborate with other departments, use hotel management software.
Seniority
Mid-level (3+ years experience required)