Sachbearbeiter/in Kundeninnendienst 100%
Core
Customer service and operations coordinator for a shower and bathtub manufacturer, managing orders, technician dispatch, and customer inquiries.
Role type
Customer Service Operations Specialist
Builds
Individual product solutions for shower and bathtub experiences
Domain
Manufacturing (Bathrooms/Showers)
Required skills
Order management, customer consultation, technical support, coordination, administrative tasks, scheduling, SAP FSM, profile management
Preferred skills
Commercial or technical education, technical flair, structured work, detail-oriented, team player, flexibility
Technologies
SAP Field Service Management (FSM)
Responsibilities
Process and track customer orders, provide phone and written customer support, assist with technical inquiries and spare parts, coordinate between customers and installers, manage daily technician dispatch schedules, maintain technician profiles and qualifications in the system
Seniority
Mid-level, hands-on IC