Department Coordinator
Core
Coordinate field employees in the Install Department, schedule technicians to customer job sites, and ensure service delivery meets customer satisfaction.
Role type
Department Coordinator (Operations/Dispatch)
Builds
Field service operations for commercial, industrial, and residential door, docking, and security products
Domain
Manufacturing distribution and installation services
Required skills
Scheduling, Microsoft Office Suite, Billing collection, Report management, Work order creation, Inventory coordination
Preferred skills
Dispatch experience, Technical/mechanical troubleshooting knowledge
Responsibilities
Schedule technicians to customer job sites, Collect customer COD payments, Manage department reports, Assist with billing paperwork, Create and maintain service tickets, Provide work orders and picking lists to warehouse
Seniority
Individual Contributor, operational support