Service Delivery Manager (Apps)
Core
Managing day-to-day support of medium-scale maintenance projects to meet customer requirements and Service Level Agreements.
Role type
Service Delivery Manager
Builds
Support operations for medium-scale maintenance projects
Domain
IT Services / Application Support
Deliverable
client delivery
Required skills
IT project management, process improvement methodologies, software development lifecycle (SDLC), resource forecasting, financial management, SLA/KPI monitoring
Preferred skills
leadership, coaching, performance management, negotiation, presentation skills
Technologies
N/A
Responsibilities
Act as focal point for support queries and issues; Review transition plans, enhancement milestones, and deliverables; Ensure support tasks meet quality standards and service levels; Conduct regular reviews of SLAs and KPIs; Escalate critical issues or service level variations; Review and approve service requests, enhancement effort, schedules, and risk plans; Raise and review resource requirements; Monitor and report project health status; Take ownership of project financials.
Seniority
Mid-Senior, hands-on management