Co rdinator Functioneel Applicatiebeheer
Core
Leading a team of 10 functional application managers to ensure reliable, customer-oriented service delivery and professionalize application management processes.
Role type
Senior IC functional application management coordinator / team lead
Builds
Functional application landscape, service processes, and team capabilities
Domain
ICT / Healthcare and Education
Required skills
Team leadership and coaching, Prioritization and capacity management, Process improvement and change management, Vendor management, Release and change management, Knowledge of BiSL, ITIL, and service management
Preferred skills
Experience with TOPdesk, Knowledge of NEN 7510 and Cybersecurity Act, Experience in healthcare, education, or complex social organizations
Technologies
TOPdesk, BiSL, ITIL
Responsibilities
Coach and develop the team of 10 functional application managers, Set priorities and manage capacity and workload, Ensure reliable and customer-oriented service delivery, Professionalize work methods and processes, Collaborate with key users, suppliers, and other ICT units, Advise management on functional application management issues
Seniority
Senior, hands-on IC with team leadership